IXL Pacific Panel Heaters

(Model nos: 72625, 72645, 72646)

Sampford IXL has undertaken a voluntary recall of IXL Pacific Panel Heaters after a number of incidents involving these heaters.

Over 2,700 IXL 'Pacific' model panel heaters have been sold in Tasmania since 2005 but only a minority of customers have notified Sampford IXL to arrange removal and refund.

Due to the poor response to the recall notice, Workplace Standards Tasmania is requesting all electrical contractors to check their records for the installation of IXL Pacific heaters and advise their customers of the published recall notice.

Defect Details and Potential Hazard

Sampford IXL has received reports of internal failures which may lead to overheating resulting in potential fire or hazardous melting of internal product components.

Consumer Action

Customers must immediately stop using the heater and contact Sampford IXL for a refund and to make arrangements for collection by Sampford IXL. If you are unsure of your heater's model number, please call for assistance. Please do not attempt to remove and disconnect permanently wired heaters.

Sampford IXL may be contacted on

• 1800 035 410 (in Australia) or
• 0800 760 028 (if you are in New Zealand) Mon-Fri between 9am - 5pm AEDT.

Further information may be found on www.sampfordixl.com.au

www.recalls.gov.au for Australian Recall Information